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Reliable • Responsible • Efficient

Our Service & Support Portfolio

Geek+ service and support are designed around one goal. System uptime you can rely on.
From day-to-day operations to peak seasons, our global service team supports your robots, software, and infrastructure across their full lifecycle. Each service comes with specific scope and delivery standards to minimize downtime and maintain system availability.

 

24/7 Help Desk
Remote Technical Support
System Maintenance & Upgrade
Preventive Maintenance
Service Packages
Onsite Repair
Residential Service
Spare Parts Service
Training & Certification
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24/7 Technical Support

24/7
Help Desk

  • Available worldwide, 24/7, all year.
  • Service requests are logged, prioritized, assigned, and tracked end to end through the Geek+ Service Platform.

Remote Technical Support

  • Fast remote diagnosis and resolution for urgent incidents.
  • Secure VPN access allows engineers to identify issues and restore system operation with minimal disruption.

 

System Maintenance & Upgrade

  • Includes bug fixes, configuration updates, and performance improvements
  • Reduces system risks enhancing operating performance.
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Field Services

Onsite Repair

  • Certified Geek+ engineers provide onsite repair when remote support is not sufficient.
  • Robots and stations are repaired at your facility in compliance with local regulations and safety requirements.

Preventive Maintenance

  • Planned onsite inspections and component replacement based on defined schedules.
  • Ensures hardware reliability, safety compliance, and long-term system performance.

Residential Service

  • Geek+ engineers can be stationed onsite during special events or critical periods.
  • Provides continuous inspection, maintenance, and rapid issue resolution.
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Service Delivery

Geek+ service delivery brings together skilled teams, managed spare parts, and clear procedures to ensure consistent global support.

 

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Spare Parts

Geek+ manages global spare parts inventory and logistics through 12 spare parts centers and 52+ service centers ensuring fast  local response and  access to genuine Geek+ parts worldwide.

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Training & Certification

Structured, hands-on training that transfers product knowledge and operational know-how, enabling customers and service partners to operate, maintain, and troubleshoot Geek+ systems with confidence.

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Continuous Service Improvement

Customer experience drives how we improve our services. We follow a closed-loop process covering service planning, delivery, measurement, analysis, and improvement. Customer feedback is captured, acted on, and reported back.

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Service Partner
Program

We expand global service coverage by developing authorized service partners in key markets. Through structured training and onsite knowledge transfer during project delivery, partners are certified to provide faster and more flexible local support.

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See how Geek+ supports your operations

Talk to a Geek+ Expert

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FAQs

What service philosophy does Geek+ follow? +

We deliver reliable, responsible, and efficient support by converting product capabilities and customer needs into tailored service offerings with defined standards ensuring minimal downtime and maximum system performance.

Does Geek+ offer 24/7 technical support? +

Yes. Our global 24/7 Help Desk operates year-round to respond to service requests, triage issues, and ensure every case is tracked through our Service Platform.

How does remote technical support work? +

Our engineers provide secure-VPN remote diagnostics and expert problem resolution for urgent incidents, minimizing any system disruption.

 

 

What is included in system maintenance and upgrades? +

We provide routine system updates, bug fixes, performance enhancements, and architecture improvements to ensure long-term operational security and efficiency.

 

What happens if onsite repair is needed? +

Certified field engineers are dispatched to your location to repair robots, charging stations, and system components in compliance with all safety and regulatory standards.

 

 

What is preventive maintenance? +

Preventive maintenance is performed on a planned schedule tailored to your operation, including inspections and proactive component replacement to maximize reliability and equipment life.

Does Geek+ offer residential onsite service? +

Yes. During peak seasons or special operational needs, maintenance engineers can be stationed onsite full-time to handle inspections, maintenance, and rapid incident response.

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