How Covid-19 has affected the supply chain

Online shopping continues to surge, with 64% of consumers increasing spending since the pandemic and 82% planning to maintain or grow it. Shoppers now rely on fewer than 10 trusted retailers, making loyalty crucial. 

Yet major pain points, long delivery times, paid returns, and stock shortages, push customers to competitors. Accuracy is also a challenge, with 47% receiving incorrect orders. Consumers expect fast, reliable delivery, seamless returns, and quick refunds. For retailers, investing in warehouse automation, smarter picking and packing systems, and efficient reverse logistics is essential to meet expectations, reduce costs, and strengthen customer loyalty in a highly competitive e-commerce landscape.

In this white paper, we take a deeper look at

• The evolving expectations of online consumers

• Key challenges retailers face across delivery, accuracy, and returns

• How automation and smart warehouse technologies can strengthen loyalty and operational efficiency

Read this white paper to learn more about how Covid-19 has affected the supply chain.